How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.

How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.

How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.

How do I know my order has been received?
Once an order is received to the site administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please add our email to your contact list before ordering so junk filters don’t reject your emails : atlantis@eaglemedsupply.com

How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.

My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

 When will my backorder arrive?,
Please contact the site owner via email or the "contact us" page for details of time frames.

 How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.

I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.

Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.

What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. Visa and Mastercard payments are available for certain countries. Wire Transfer and Western union are available too.
For credit / Visa cards payments, we will request copies of your credit/debit card (middle numbers can be covered for maximun security) and of your Identification, orders are shipped to the address on your Identification. Documents can be sent by fax (provided within your placed order)  or email (scanned). Instead of sending the documents we can offer you another payment options.


When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.

Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
Prices are shown in US dollars, but charge is done in Mexican pesos to the equivalent amount of the day. If your card is from outside Mexico your bank may charge you a foreign country transaction fee, also the amount charged may not be exact due cents variations in the exchange rate from bank to bank. We use this online currency convertor: http://www.x-rates.com/calculator.html Charges appear at your statement as Eaglemedsupply.


Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. If your purchase requires Identification and credit card copies we assure the privacy of the collected information, encrypted and not shared to others but the site administrator.

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.

I have a question on my charges.
Please contact the site owner by email or via the "contact us" page if you have any questions regarding your order. We do the charge from Mexico in Mexican pesos. Prices are shown in US dollars so we do the conversion from US Dollars to Mexican pesos each time a charge will be done using the latest conversion rate. If you are not in Mexico your bank may charge a international/foreign transaction fee, also the amount charged may not be exact due cents variations in the exchange rate from bank to bank. We use this online currency convertor: http://www.x-rates.com/calculator.html. Charges appear at your statement as Eaglemedsupply.

I need a copy of my receipt/invoice
If your invoice receipt has not been received by email when you placed your order, please contact the site owner via the "contact us" page or email to have one sent directly to you.

When will my credit card be charged?
Your credit card is not charged immediately after your order is placed. If your order exceeds US $500 we will request copies of your credit/debit card and of your Identification, orders are shipped to the address on your Identification. Documents can be sent by fax (provided within your placed order)  or email (scanned). Instead of sending the documents we can offer you another payment options.

How do I find my product?
There are 2 ways to find the item you are looking for. 1) Browse through the stores brands offered. 2) Use the search tool to find the item through keywords.

How do I contact you?
You can contact the owners of this shopping cart via the "contact us" page located in the storefront.